Terms & Conditions
- PAYMENT & CANCELLATIONS
Payment can only be accepted in the form of Direct Credit to the nominated Nautilus account or Credit Card (via Nautilus secure PayPal account). Payment by credit card will incur a 2.5% surcharge. The surcharge will apply to both deposit and final installment. Balance of payment must be made 7 days prior to arrival or 14 days prior to arrival for all long weekend and Christmas weekly bookings. Failure to make the final payment within the timeframe outlined will result in the booking being cancelled.
- All cancellation requests must be in writing.
- Cancellation within 14 days of arrival will forfeit total deposit. Cancellation within 7 days of arrival will forfeit full payment.
- Christmas Weekly bookings – Cancellation within 1 month of arrival for Christmas weekly bookings will forfeit total deposit. Cancellations within 14 days of arrival will forfeit full payment.
- SECURITY BOND & DAMAGE
The guest accepts responsibility for and agrees to indemnify the owner against any loss or damage to the premises or contents caused by them or guests of theirs during the guest’s occupancy. The guest must report any damages, breakages or lost items (including keys) immediately to Nautilus Apartments management. The guest must provide a $300.00 SECURITY BOND along with the final accommodation installment. The owner is authorised to spend funds from the bond to cover damage or loss caused to the premises or contents by the tenant during the stay. The guest will be advised accordingly via email of any claim being made on their security bond.
Bond can be paid via direct credit or credit card (through Paypal). Please note that reimbursement of the bond will not be available via credit card; Nautilus will use direct credit to your account.
- CHECK IN & KEY COLLECTION
Check in is STRICTLY on or after 2pm unless otherwise approved by Nautilus Management. Keys must be collected from the key box located adjacent to door way on right hand side of car park entry door by using the code issued with your booking confirmation.
Once check-in has taken place, keys are the responsibility of the tenant. If keys are lost or locked inside the apartment a call out fee of $50 (after 7pm) applies which will be deducted from the tenants bond.
- CHECK OUT & KEY DROP OFF
Check out is STRICTLY on or before 10am unless otherwise approved by Nautilus Management. Front door key and garage remote must be returned to the key box from where they were collected using the code issued with your booking confirmation. Failure to return the keys and remote to the key box by 10am will incur a $30.00 charge, which will be deducted from the bond. If check-out occurs later than midday (unless otherwise approved by Nautilus Management), a full nights tariff will apply and be deducted from the bond.
Excess garbage is YOUR RESPONSIBILITY, and must be disposed of on departure. EXCESS GARBAGE REMOVAL FEES WILL APPLY AT A RATE OF $15.00 PER BIN, which will be deducted from the bond. Each apartment has its own numbered bins. The red bin is for household waste and the yellow bin is for recycling (for cardboard, glass, paper and glass only).
- CLEANING & BBQ
It is the occupant’s responsibility to ensure that the property is left in a clean and tidy manner. The dishwasher is to be left empty and dishes put away in cupboards. Bench tops are to be left clean and clear. All furniture must be left in original position. BBQs and their utensils must be left clean. Please turn off the gas after use.
Failure to comply with the above will result in an additional cleaning fee of $35.00, which will be deducted from the bond .
- OCCUPANCY RULES
The following conditions apply to all guests occupying the premises:
(a) Seafood is not to be gutted, scaled or cleaned at the property or scraps left behind.
(b) ANIMALS ARE STRICTLY PROHIBITED on any holiday premises, unless otherwise arranged with Nautilus Management.
(c) No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. Excess noise is not permitted after 11pm under any circumstance.Nautilus Management reserves to right to evict guests who are found to be violating the Noise Curfew of 11pm. All courtyard areas need to be vacated by this time to avoid disruption to other guests.
Strata Title By-Laws and regulation of home units are also to be complied with.
(d) No responsibility is taken for the occupants personal property left at the premises.
(e) The number of occupant’s MUST NOT exceed the number advertised and prescribed on booking. Failure to comply will result in termination of this agreement.
(f) The premises shall be occupied solely for residential purpose by those persons listed in the tenancy registration details. The premises shall not be used as a venue for social functions, including but not limited to weddings, parties, receptions or any other social gathering for more than 10 people.
- GOOD FAITH
In regards to telephone, postal bookings or enquiries, our descriptions are made in good faith. Nautilus Management can take no responsibility for inaccurate description.
The guest agrees to allow the owner or his nominee to enter the premises to arrange any necessary repairs. Any area of the property, which is locked and for which a key has not been supplied is private and not for tenants use. Anyone gaining unlawful access to a private area shall be found to be in breach of this agreement and legal action will be taken.
- FAILURE TO COMPLY
Failure to comply with the above mentioned conditions will result in immediate termination of the guest’s tenancy and forfeit of any rental monies paid including bond.